In all likelihood, if your account is locked, it is because you have tried to log in with the incorrect password too many times.

1. Click “Log in” at the top right of any page. You will be taken to the member log in page.
   
   
2. Click on the “Forgot MileagePlus password?” link below the “Password” field and follow the directions to reset your password through the email address associated with your MileagePlus account.
   
   

1. Click the navigation symbol at the top right of any page. A navigation panel will slide open.
   
   
2. Locate and click on “Log In.”
   
   
3. Click on the “Forgot MileagePlus password?” link below the “Password” field and follow the directions to reset your password through the email address associated with your MileagePlus account.